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Now, if you are like most organisations then outlook will be operating in cached mode.
So log in to OWA and test if you can see the new users there.
When you update an Offline Address Book on the Exchange server via the Exchange Management Console or the Exchange Management Shell, one would suspect that updating the Outlook client after that would directly get you this fully up-to-date copy. After the OAB gets updated on Exchange, it still needs to distributed to the web services first, even in a single server environment.
The process of updating and distributing the OAB is achieved by the following two schedules.
When the value is set to 0, Outlook will use 16 to prevent a “divide by 0” error.
If the key name doesn’t exist, Outlook uses a value of 8.
Prompt before for full download As the OAB can be quite large in some environments, it could be wise to be prompted when Outlook wants to download the full OAB.
Alternatively you can increate logging on the MSEXCHANGESA\OAL Generator to see if the new address book generated successfully. Give the OAB a name, select a generation server (in case of a CCR this needs to be the active node) 5. When presented with the distribution points page enable the web base distribution and, in case of outlook 2003 clients, enable the public folder distribution. Once the wizard has completed, right click the new OAB and select to generate the OAB. Now drill down to the mailbox database, right click it and set the new OAB to be the default for that database. Open outlook with a mailbox that is residing in that mailbox database 10.OAB Update schedule To change the OAB Update Schedule via the Exchange Management Console: Organization Configuration-Rather than changing the default schedule, you can also force an update and redistribution of the Offline Address Book.This is great for testing or when it is important that changes are published immediately (note that users must still update the OAB manually or wait a OAB sync interval to see the changes).In a later section, it is explained how to modify this.There are various Registry settings available to control or modify the update and download behavior of the Offline Address Book in Outlook.